A renter is an individual who seeks to borrow or rent clothing items from the rental business. They are the customers or clients who browse the available inventory, select the items they desire, and rent them for a specific duration. Renters are interested in accessing a variety of fashionable clothing options without the commitment of ownership.
A FashionProvider, on the other hand, is an individual who owns the clothing items and makes them available for rent through the rental business. They are essentially sharing their own wardrobe with others. Lenders can be individuals who have stylish clothing pieces they no longer use frequently or designers/brands who offer their collections for rental. By lending their clothing items, they contribute to the rental inventory and earn income from the rental transactions.
Refundable Security Deposit:
A refundable security deposit will be charged along with your rental. This amount will be returned to you once the items are returned in good condition and within the rental tenure. Please note that in the event of loss or significant damage to the rented outfits, resulting in them being unusable, the security deposit will be forfeited.
Security Deposit Processing Time:
The processing time for releasing the security deposit is typically 2-3 working days. We appreciate your trust and patience throughout this process.
Doorstep Delivery Services:
We offer paid delivery services across the UAE. Enjoy the convenience of next-day delivery. Please plan your rental outfit and tenure accordingly, as outfit exchanges are not available.
Outfit Trial Appointments:
You have the option to book an appointment for outfit trials through our WhatsApp Support. This gives us the opportunity to provide personalized styling assistance, ensuring you find the perfect look.
Size Exchange and Buying Option:
Please note that size exchanges are only available for the buying option. We do not offer returns or refunds under any circumstances. A credit note will be issued instead.
We count 3 Days Rental as:
Day1 -Self pickup or Delivery
Day2- Wear
Day 3- Return
We value your satisfaction and strive to provide an exceptional rental experience. Should you have any further questions or need assistance, please feel free to contact our customer support team or email us at customercare@ryw.ae
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