SUBSCRIBE

• Go to https://ryw.ae/
• Register yourself with the information required.
• Select the monthly subscription.
• Choose styles as per your plan.
• Make the payment online accordingly.
• Receive the box at your doorstep.

UNSUBSCRIBE

• Subscribers can easily unsubscribe from the RYW services by clicking the ‘unsubscribe’ option on the website.
• The unsubscribe option will be applicable once you select the 'Return' and the clothes have been collected and reached back.
• Subscriber must inform RYW to unsubscribe from the existing plan, 5 working days before completing the billing cycle to avoid any further deduction.
• Please share your concerns with us and we will get back to you with better services.

UPGRADE

• Subscribers can easily upgrade the subscription packages to a greater number of apparel by availing upgrade option under their profile on the website.
• Any upgrade will be processed only after finishing the previous subscription cycle completely.
• Subscriber will be receiving the next apparels as per the upgraded subscription once we collect the previous apparels back.

DOWNGRADE

• NO downgrades, subscribers can simply ‘Unsubscribe’ the existing plan and subscribe for the desired plan from the next month.
• Please inform us 5 working days before completing the billing cycle to avoid any further deduction.

EXCHANGE

• Subscribers can exchange the apparel based on the given criteria within 24 hours of package receipt.
• Exchange criteria: wrong sizes/wrong styles received.
• Exchange requests will not be entertained after 24 hours of receival.
• RYW team will coordinate further for the exchanged items delivery time & location.

REFUNDS

• NO Refunds are possible for subscription plans.
• RYW subscription plans are ‘Transferable’ so can easily be gifted or passed on to someone else. ^*

RETURN

• Subscriber will be returning all the  apparels as per the subscription package timelines or choose to return earlier as well.
• Select the return option under your profile
• RYW team will coordinate with the subscribers for return pickups.
• You may need to return the dresses within 1 month timeline.
• Before placing next order,please return the previous order

SECURITY DEPOSIT

• Subscriber will be paying 100% refundable security deposit along with the subscription package at the time of subscription.
• Security deposit is fully refundable unless the apparel are lost or damaged to the extent is not fit to be used further.
• Security deposit refund will be processed once the RYW team receives the return package and inspect for any damage.
• Subscriber will be receiving security deposit refund within 7 working days in their bank account directly.

ENQUIRES

• For any queries please feel free to connect us at +971 55-846-0727 or write us at customercare@ryw.ae
• Please book an appointment on call or via WhatsApp prior to apparel size trials.
• Please share your reviews about RYW collection and services with us on our social media channels and google.
• RYW WhatsApp customer care numbers
• +971 55-846-0727
• +971-58-590-0799

RENT WITH RYW

• Register at https://ryw.ae/
• Select add products under preloved category
• Add images and other information required for your preloved
• Allow us to come back to you in a day or 2 after distance evaluation
• Please select the option of self drop or paid pickup for physical inspection of your dresses to determine the condition.
• Rental Agreement will be shared with you to sign and return.
• Renter will be receiving his/her share in his bank account at the end of agreement.

BUY/SELL PRELOVED

• Register at https://ryw.ae/
• Select add products under preloved category
• Add images and other information required for your preloved items
• Allow us to come back to you in a day or 2 after distance evaluation
• Please select the option of self drop or paid pickup for physical inspection of your dresses to determine the condition.
• Preloved Agreement will be shared with you to sign and return.
• Renter will be receiving his/her share in his bank account at the end of agreement.